Toronto's Most Trusted Pest Control Company
Bugsway Pest Control was built on a simple promise: fast, effective, and environmentally responsible pest elimination. For 17 years, we've protected GTA homes and businesses from unwanted intruders — one treatment at a time.
From One Technician to Toronto's Go-To Pest Control Team
Bugsway Pest Control was founded in 2009 by Michael Thompson, a certified pest control specialist who identified a gap in the Toronto market: homeowners and business owners were frustrated by pest control companies that were either overpriced, unreliable, or relied on harsh chemical treatments with little regard for families, pets, or the environment.
Michael started Bugsway with a single van, a laptop, and a commitment to doing things differently. He invested in training, earned his licence from the Ontario Ministry of Environment, and built a reputation in his home neighbourhood of East York by delivering exceptional results and honest communication.
Word spread quickly. By 2013, Bugsway had expanded across the Toronto core. By 2016, the team had grown to cover Mississauga, Brampton, and Vaughan. Today, Bugsway serves eight municipalities across the GTA with a full team of licensed technicians and an industry-leading callback rate of under 6%.
Through every expansion, the core values have never changed: arrive on time, explain what you're doing and why, use the safest effective treatment available, and stand behind your work with a solid guarantee. That's the Bugsway difference — and it's why more than 5,000 GTA families and businesses have chosen us.
Why GTA Residents Choose Bugsway
- Licensed by the Ontario Ministry of Environment & Climate Change
- Fully insured — $2M liability coverage
- Eco-Friendly Certified — safe for children & pets
- Same-day and emergency appointments available
- Written guarantee on all treatments
- Bilingual service (English & French)
- Transparent pricing — no hidden fees
- 17 years of GTA-specific pest experience
Our Mission: Pest-Free Spaces, Peace of Mind
At Bugsway, our mission is straightforward: deliver fast, effective, and environmentally responsible pest control that GTA homeowners and businesses can trust. We believe pest control should never come at the cost of your family's health, your pets' safety, or the local environment.
We operate according to Integrated Pest Management (IPM) principles — endorsed by Health Canada and the Ontario Ministry of Environment — which prioritize prevention, non-chemical methods, and targeted treatments over broad-spectrum pesticide applications. This approach delivers better long-term results while minimizing chemical exposure in your home or workplace.
Our values are simple: Honesty in every interaction, Expertise backed by ongoing training and certification, Respect for your home, your family, and the environment, and Accountability through our written service guarantee.
Licensed, Insured & Certified
Bugsway holds all credentials required by Ontario law and industry best practices. When you hire us, you're hiring a company that meets the highest professional standards in the pest control industry.
Ontario Ministry of Environment Licensed
All Bugsway technicians hold valid Structural Extermination licences issued by the Ontario Ministry of the Environment, Conservation and Parks — as required under the Pesticides Act, R.S.O. 1990. This licence is renewed through ongoing continuing education and practical assessments.
Licence #ON-STREXT-2009Fully Insured — $2M Liability
Bugsway carries comprehensive general liability insurance with $2 million per-occurrence coverage, as well as worker's compensation through the Workplace Safety and Insurance Board (WSIB). You are fully protected on every service call.
WSIB RegisteredEco-Friendly Certified
We are certified practitioners of Integrated Pest Management (IPM) — the evidence-based approach endorsed by Health Canada. IPM prioritizes prevention and targeted interventions, significantly reducing chemical use in your home or business.
IPM CertifiedBetter Business Bureau
Bugsway has maintained an A+ rating with the Better Business Bureau since 2012. Our BBB accreditation reflects our consistent commitment to resolving customer concerns promptly and fairly.
BBB A+ RatedToronto Public Health Approved
Our pest control protocols align with Toronto Public Health guidelines for residential and commercial pest management. We are a recognized service provider for pest infestations in multi-residential buildings under Toronto's RentSafeTO program.
Toronto Public HealthContinuing Education
Every Bugsway technician completes a minimum of 20 hours of continuing education annually through the Structural Pest Management Association of Ontario (SPMAO). Our team stays current with the latest pest biology, treatment technologies, and regulatory requirements.
SPMAO MemberServing 8 GTA Municipalities
From downtown Toronto to the western suburbs and northern York Region, Bugsway provides fast, consistent pest control service across the entire Greater Toronto Area.
Our Pest Control Services
Bed Bug Treatments
Comprehensive heat and chemical bed bug elimination with pre-treatment preparation guidance and 90-day follow-up guarantee.
Bed Bug TreatmentRodent Control
Humane and effective mouse and rat control using exclusion, trapping, and targeted rodenticide programs for lasting results.
Rodent ControlCockroach Extermination
Multi-method cockroach treatments including gel baiting, IGR programs, and crack-and-crevice applications for full elimination.
Cockroach TreatmentAnt Control
Targeted ant colony elimination using baiting systems and perimeter treatments that address the root infestation, not just visible ants.
Ant ControlWasp & Hornet Removal
Safe nest removal and treatment of wasps, hornets, and yellow jackets with same-day emergency service available throughout the GTA.
Wasp RemovalCommercial Pest Control
Comprehensive commercial pest management programs for restaurants, offices, warehouses, retail stores, and healthcare facilities.
Commercial ServicesRooted in the GTA Community
Bugsway has always believed that being a great pest control company means being a great neighbour. From sponsoring local minor hockey leagues to participating in Toronto's annual Pest Awareness Week, we invest in our community because the GTA is our home too.
We also work closely with Toronto Public Health and local housing advocacy organizations to provide accessible pest control services to residents in multi-unit buildings, including subsidized assessments for low-income households facing severe infestations.
Our environmental commitment extends beyond our treatment choices. We participate in responsible pesticide disposal programs through the Ontario Pesticide Stewardship Program, ensuring that expired or unused products are safely managed rather than entering the waste stream.
What Our Clients Say
"Michael's team solved a mouse problem that had been going on for two winters. Thorough, professional, and genuinely nice people. Highly recommend Bugsway."
"We've used Bugsway for our restaurant for 4 years. Sarah is phenomenal — we've passed every DineSafe inspection with flying colours thanks to her."
"After trying two other companies for bed bugs, Bugsway finally got rid of them completely. David was incredibly knowledgeable and the follow-up was excellent."
Certifications, Licensing & Our Service Guarantee
Every Bugsway technician is fully licensed under Ontario's Pesticides Act and holds active PMAC certification. We don't cut corners — because your family's safety depends on it.
Licensed Under Ontario's Pesticides Act
All Bugsway technicians hold valid Exterminator Licences issued by the Ministry of the Environment, Conservation and Parks. We comply with all pesticide storage, handling, and application regulations under Ontario Regulation 63/09.
PMAC Member & IPM Certified
Bugsway is a member of the Pest Management Association of Canada (PMAC) and follows Integrated Pest Management (IPM) principles. This means we use the least-invasive effective treatments first — protecting your family, pets, and the GTA environment.
Service Guarantee
We back every treatment with a written service guarantee. If the target pest returns within the warranty period — typically 30–90 days depending on service type — we return and re-treat at no charge. Over 95% of our clients never need to use their warranty.
Ready to Work with Toronto's Best Pest Control Team?
Join 5,000+ GTA homeowners and businesses who trust Bugsway for fast, effective, and eco-friendly pest control. Get your free quote today — no obligation, no pressure.